I want to add one line by BYOD. But when I order the sim card online and choose keep my own number, it says " Sorry, looks like we are having technical difficulties." But if I put my other google voice number, it can go through. I also went to the xfinity store, but they can't resolve my problem after spending 4 hours and mutiple calls to the back-end by the agent.
I think it's because this number was with Xfinity before. When I ported it out 6 months ago, Xfinity mobile didn't clear their system completely. On Xfinity's record, my number is still with Xfinity. So it doesn't accept that number to be ported in now.
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