I spoke with Comcast in order to upgrade the internet service I had with Comcast and they sold me a bundle service which included transferring my current phone service from AT&T to Comcast. I explicitly told them that I can not be without phone service and to make sure that the phone service with Comcast was up and running before they disconnected me from AT&T. I was assured that the technician would make sure I had phone service and not to worry. However, after an incomplete installation that left me without any phone service, and several cancelled appointments, I have been without and continue to be without phone service. In addition, one of my personal tools that the technician borrowed has STILL not been returned.
WHAT A DISASTER!
On January 30, 2020 the technician came to the house and installed a new router/modem and connected all the computers and left. Unknowingly, he did not connect/reconfigure our jacks and connect to the modem to obtain phone service. I called Comcast about not having telephone service and they sent a technician out the next day Friday, January 31. The technician borrowed one of my tools in order to trace the wiring of the jacks to obtain a dial tone from the modem to the internal jack. The technician was working on the jacks with the tool I had let him use for about 30 minutes. I did not see him for awhile, went to look for him and his truck was gone. He left without my knowledge. I checked for phone service, the line was still dead! In addition, my TOOL that he borrowed was also gone.
I called Comcast that night and explained the situation and they scheduled another technician for Saturday February 1,2020. I waited for the Comcast technician, no one showed up. So, again I Called Comcast, I was informed the appointment was cancelled because they had scheduled the wrong technician ( the one that had the tool). I again explained that there are 2 issues: No phone service and I need my tool back. As anyone can understand, I am now very upset. WHY would Comcast cancel the order to fix my line? I spent the rest of that night, Saturday February 1, trying to get my appointment rescheduled earlier than Wednesday, February 5, 2020, their first available appointment. Finally, I reached a supervisor who understood the confusion. He made a note on my account and sent emails to both the supervisors of dispatch and technicians. The technician supervisor was to locate the tool and the dispatch supervisor was to send a technician to connect phone service. At that time, he was also able to set me up with an earlier appointment for today February 3, 2020.
Today, I received an email that they were on there way. I waited but no one came. So again, I called Comcast. They cancelled the appointment. So once more, I spoke to another supervisor who reviewed my account. She did not understand why the appointment was cancelled and again she submitted emails to the appropriate supervisors in order to resolve this ongoing issue. Unfortunately, they cannot send a technician today, the earliest appointment is Wednesday February 5, 2020. Now I am left with an additional 3 days without phone service, for a total of 7 days without any phone service!! The technician that has my tool was supposed to drop it off Saturday February 2, 2020. No One Came!!
I have been without phone service since January 30,2020 and my TOOL has still not been returned!
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I have a real problem Comcast changed over my phones in an attempt to upgrade my internet service. They talked me into bundling my phone service to get a better deal. I agreed and told them DO NOT UNDO MY phones without getting my new lines connected. OH the tech will handle all that. They changed my appointment with an Email not a phone call to the next day. Issue the tech never told me they were changing my phone service at that time just found out they cut my phone service off and no one said a word about changing and cutting my service off. My phones are wired by old ATT. The way I found out was that I tried to run my credit card machine. The machine said no phone line. So I called Comcast we can not come back today. Here is your new appt. The next day they send another tech said he would sdolve the issue for sure. Send another tech he Didn't solve the problem as stated. When he got here he saw that my lines were hooked to lines instead internet. He did not have anything to check the lines so I alowed him to borrow my old ATT tool to check the lines. Stated he would see if he could repair the problem. I had my Girl here in the house he talked to when he came. He knew she was here. I told him I had to go to the Bank for 15 minutes to deposit payroll and it was Friday afternoon. I said you have my phone number call me but she is at the house. OK no problem I have your number. I came back truck was still here. In a few minutes truck was gone without saying a word to me or my Girlfriend. My tool was also gone still no word on what he was able to do. I have called twice got two supervisors on the phone. I ask first supervisor to get a hold of tech and That I needed my tool to plug into lines I let him borrow. I said if you laid it somewhere just tell me so I can start to try and solve my problem since the Comcast techs were so incompentent in communicating what they had done before leaving. For a comunication company there are no skills in comunicating very obvious. I finally got no answer about my tool but was promised another appt today. Finally got a hold of second supervisor found out Tech did take my tool. I told them I would come pick it up but was told it would be brought back tonight when my next appt was scheduled. I want MY tool right now and do not want that same guy that stole it to be back on my property to do any more repairs for me. I am off work today and need that tool now to try and fix what Comcast has messed up. They won't let me talk to dispatch or anyone to get my tool back now or try and solve the issue. <Edited>. I don't need the tool tonight. I need it now the day is wasting where I can work or check my phones. You are all so self centered. We will not talk to you or communicate just tell you what we are going to do. Your Employee stole my tool <Edited> and get it to me or I am going to the TV people to try and get them to get me some help in getting it back. Phone number is <Edited> call me. I don't sit in front of a computer to see if you will answer all day but I do have a phone that is with me 24 hrs a day I will answer. I don't know why you <Edited> won't try to assist me in gedtting what your guy took from me. Get someone <Edited> to call me and get me my Tool and now. <Edited>
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