To put things simply, xfinity is charging me for data that I am NOT USING (that’s Illegal, isn’t it?). I was told last month, and now again this month that I have exceeded my unlimited Terabyte internet data usage plan. After several failed attempts to get this resolved (I can find no concrete evidence as to why/how i’m exceeding the cap) I have a few burning questions: 1. How do I get into contact with someone who can actually give me information, and not just give me a run around? And 2., If I unplugged my router/modem at 8:45 AM this morning, with my data usage reading 1,161 Gigs, why did it read 1,190 Gigs at 11:25 AM?? While my house was void of life (because everyone was gone, clocked in at work) and the modem/router was UNPLUGGED, you’re telling me that I somehow, miraculously, managed to eat up 29 Gigs of data in 2 hours and 40 minutes?!?!? I am done being ignored and passed from one “customer service representative” to the next. Nobody will answer any of my questions. Nobody will tell me how/why/when/what device/etc. is “using up” all my data. The last person I spoke to has failed to acknowledge the fact that WHILE MY MODEM/ROUTER WAS UNPLUGGED MY DATA USAGE WAS STILL INCREASING and told me there is nothing they can do about it. Do something about it, or I will be left with no other option than to escalate this further.
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