Spent an hour on the phone the other day trying to sort this and all the reps would say is they cannot see itemized usage only the grand total and only three months of use even though I can see the past 8 on my account. So basiclly if there system is glitching the data feed count they have no clue or way to check verify least at teh costumer service level anyway. So we have to trust them at there word ( laughting so much laughting).
I'm now self metering my internet cause xfi is a just so much burning garbadge of an app, worth less. Info that helps nothing ooh I can disconect a device so what you get better info on my account on xfinity website and check internet usage that atleast gives you a number, accurate or not. Just so much failure.
customer service on there end is just foreight script readers with minimal awareness of what they are even doing of the three people I was transfered to non at all were helpful except to say in polite terms I can only offer you run around solution of saying moniter your data usage. I then re went through with the final rep data usage I show I've used aross my devices and he could only say you havec aceeded your limit but you have one more remaining overage pass month before you will start being charged for overages. 10$ per 50gig capping at 200$ just insanity.
I have also notices my net speed is almost 15 faster then what I'm paying for its actualy like 12 but perhapse there system is messed up reading the changes in speed. Further more till they got hit by government investigation back in 2017 comcast refused to own up to any error on there part they did have errors and had to admit it and pay back some costumers but is was slap on the wrist nothing ness. Plus they have Zero accountability via goverment monitering once again so of there practices are what ever they feel like doing once more.
Data cap in the first place just seems like it should by un constational. If your already paying for the service modify the "deal" with data caps is just so many ways of wrong as data usage only goes up as the yrs go by hello 1k then 2k now 4k, get real . Comcast has so much monopoly witch shouldn't be legal either. ALL there "plans" should revert to unlimited again cause they all were orginaly and end the scaming.
As it stand comcast will not resolve anyones issues with there blind data numbers cause transparancy is not there way. Good luck with the over seas costumer service as well half of them barely speek english and most have no idea what they are even doing or saying besides reverting to script reptive reading.
Comcast is a monopoly in my area but I am trualy considering just going dish.
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Had another thought as well perhapse they are adding 2 households together. Readings not off the the devices in ones home but the actual cable dome out in the front yard. 2 house holds on the same hub perhapse there systems are combining the readings to one household or dupping them to both households. Will check with my neighbore if they got hit with crazy usage also.
Either way comcast needs to fix there issues.
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This is trually puzzling my household averages 450 to 575 gigs a month of data witch is likley high to some but we do alot of streaming. Usage has been constent for yrs at that level, but suddenly this month were already over 1024 at 1/21/2020. according to the e-mail I was sent. (1054)
All our devices added together show a grand total of around 600 combined of 4 devices. now thats means they are saying I'm using double data how is that making sence. I think they have a bug in there system and are looking for a lawsuit.
25 yrs with xfinity(comcast) around 20 with xfinity internet. I think they have something trualy wrong with there wifi tracking and need to own up to there internal issue. Causemy devices haven't changed in over 5 yrs then suddenly this month I have double data usage with zero changes in usage.
I'll be making some phone calls today but based on thread have a feeling that will net me a pointed finger at everything but comcast,
A. comcasting having no idea whats going on
B. comcast taking zero responcability for there system errors.
C. wasting my time and them charging falsely for services.
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