Hello screenname137, first, thank you for reaching out to us through the Forum. I am sorry to hear you are having so much trouble with receiving your promotional card. I can relate to the frustration with the time that has passed, and your efforts to try to get it sent out. I will be happy to help you get this taken care of.
Can you please send me a private message with the following information so that I may verify and access your account; your first and last name, the full-service address for your residential account, the last 4 digits of the credit card on file, and finally, the mobile numbers the promotion was for? I look forward to hearing from you.
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