Well, I'm 7 days into the month and I'm at 273gb. That's averaging a reported 39GB a day based on the uasge outside the 24 hour delay. 39GB A DAY!!! Really. In tired of seeing the same ole same ole default responses here by Comcasted of minimize this and minimize that, which minimizing the redundant repsonses would be good, lets do some math; averaging quality between 1080 and 4k, lets use 2K streaming roughly 3GB per movie. So at 39GB/3gb per movie, that puts me roughly at 10 movies a day, give or take. So even if the movie lenght averaged out to 2 hours per movie, that would be 20 hours a day watching movie. Where does that make sense for someone working 8-10 hours a day with 1 kid in school and the other one napping half the day. This data usage makes no sense at all given the data usage habits haven't changed since thee months of Sept, Oct, and Nov where I used roughly 500-600 GBs, A MONTH! Then all of a sudden Dec and Jan are showing that I'm using double to triple that? Nothing on my end has changed. I reset my network ssid and password, I even swapped out the modem at the request of tech support, yet I get the same BS response that nothing can be done and that I'm using that data somewhere. If this continues to show this kind of usage, I'll be forced to cancel my services and move over to the competitor. I won't pay overages and I'm not switching to unlimited! The fact that comcast does nothing about all these people complaining about the same issue is just ludicrous. At what point does comcast research the issue in their systems and stop looking at the user's modem reports or account usage reports? There are signs of something more here that comcast is missing. You've had previous instances of software updates on your end causing a miscalculation on your network. Could it be a simliar issue? Was there a software update at comcast recently that cause a glitch in your systems, AGAIN? Why are so many people having the same issue? This is not a sparse issue. You should probably look into it further instead of continually suggesting people check their networks and usages and minimize this and that. I didn't get internet to minimize my usage on it if I didn't change my usage habits. Figure this out or you are going to lose more customers!
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So with this bandwidth issue being something many people are experiencing, is anyone else getting these types of erorrs on their modems? This seems unsual to me, but I'm not sure how to read these codes. Could this be contributing to the bandwidth spikes? Could it be that the system is constantly trying to resove these errors and is using up bandwidth in doing so? I'm still within my 30 days to cancel with no charge, and I'm going to cancel before the 30 days are over if this bandswidth issue is not resolved.
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Good to know that other people are having the same issue. What I can't understand is how Comcast doesn't address this issue if multiple people have the same issue. You would think they would assign someone to the forum issue to research it and investigate what's going on. Every time I call to find out what the issue is, I get passed around. On Tuesday I called again and CSA (Customer Security Assurance) referred me to tech support. Tech support sent a tech out. The tech said my signal is good and to go a store and talk to them there. I mentioned to CSA, tech support and the tech that there is a thread on the Comcast forums where other people are having the same issue and each one of them said we've never heard of this issue. Maybe they should have an internal bulletin board for sharing major issues so their people are knowledgeable on the current issues. This is a "megathread" and you would think there would be more awareness of the issue. Tonight I am going to turn off/unplug all streaming devices, screen shot my netgear meter the comcast meter when I wake up screen shot the differences again. If it's anything like the other night, netgear showed 2GB and xfinity showed 25GB. I reset my network, change all passwords, only allowed known devices, and still high usage. I wasn't even home on the 30th when my data showed I used 20GB in 6 hours time. How does xfinity explain all this?
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