Hi everyone. Since this continues to be an ongoing issue for everyone, I just wanted to post a follow-up now that we're half-way through October and I'm very happy to say our data usage is still as it should be, close to 400GB's and right on track to be around 800GB's for the month. Again the ONLY thing that has changed (back at the very end of August,) was our Firewall settings from Low to Mid and it took getting connected to Comcast's Security team to provide credentials. Our Media and Internet usage have not changed in the slightest. I don't know if that's what officially fixed things and can't imagine what it's doing to keep the numbers in check but since it's been working so far, do anything and everything you can to get directed to this group. For me personally, it took filing a complaint with the BBB to get to that team and the Security rep even read the complaint word for word to make sure he knew what my problem was.
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