we had our first full month of Comcast Internet in October and used ~700gb. Then in November it went over and you took a courtesy month away from us for going to 1042 vs. the 1024 limit. Very strange it spiked just before the end of the month and used our credit.
We didn’t even have the top internet user in the house in November for over a week, so there is zero chance your data usage total is correct. Others seem to have the exact same issue and your company is looking like they are trying to rip people off. We were never told of the data cap when signing up either. Very shady business practices to find out about the cap via a notification on your phone and when it is not accurate either. I track all data usage on devices with the Mac activity monitor on laptops and CleanMyMac and we only used around 500Gb in November, not 1042.
We would appreciate someone looking into this to see if our modem/router from you is defective as well as getting that courtesy month used credited back.
Again, I track data usage for all devices, your usage number for November is incorrect. No additional unknown devices on the WiFi, no background apps, no syncing.
... View more