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About Kag5
since
11-30-2019
01-18-2020
Kag5
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01-18-2020
04:09 PM
Thanks, but I returned the XFi gateway for this reason and to save the $13/month rental when I already owned my own cable modem. Xfinity techs had me install the XFi due to resolve ongoing slow speed.
@ComcastBrittany wrote:
@Kag5, some devices have trouble connecting to the WiFi when both the 2.4 and 5 GHz networks are combined under one network name and password. To add the device, you can use this work around below. I hope this helps.
1. When connected to your home network, open a web browser and login to the Gateway Admin page (10.0.0.1)
2. Once logged in, select Connection and then WiFi
3. Select EDIT at the end of the row for the 5 GHz Frequency Band (or 2.4 GHz if the device requires the 5 GHz)
4. Select Disable and then SAVE SETTINGS
5. Connect your device and complete any setup required
6. Go back into the Admin Tool and re-enable the 5 GHz band.
Note, disabling the 2.4 or 5GHz band will make your network unstable for a time and devices may drop from the network. I would suggest making sure that you are located as close to the Gateway as possible when adding your device. Once you enable the 5 GHz band, you may have to reconnect some of your devices to the network.
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01-10-2020
01:05 AM
I just upgraded to XFi gateway and now can't connect to WIFI--the Aria scale doesn't see my WIFI network at all. It connect fine to my older, cheap WIFI router. I did see the Aria logged one time on the XFi, and other devices have connected using 2.4 b, so not sure why this won't connect.
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11-30-2019
06:28 PM
Correction: I started seeing these extreme fluctuations over Internet a few months ago on a network that hasn't been changed or touched in years!
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11-30-2019
06:26 PM
Yep--me too! Add me to this list. Comcast techs have been to my house twice. First one claimed that problem was my older Arris 6120. I had removed all my connected switches at this point, and my WIFI router, and also re-terminated ethernet connections and tested them. So, after big Xfi gateway installed by tech, I saw speeds I had never seen before for my 275Mbps Download service. All was great for just over 24 hours until about 8:30 pm the following night when I had one device connected via ethernet on a video call. Call connection dropped multiple times over ethernet. Speed test reported 2.1 Mbps download over ethernet! Often I see very low download speed with higher upload. So, there is NO way that my entire wiring, swithes, etc. suddenly failed at same time. Power reset takes a long time with xFi gateway, and didn't improve speed the last time. My contract ends in January, so I will be looking for a new Internet provider. In the meantime, complaints of low speeds below contracted agreement, can be sent to the FCC and FTC. Maybe this will encourage Comcast to fix this. During the video call, the person on the call in Ukraine reported a better connection than mine! Nuff said!
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