I've been using xfinity for a while and have been satisfied until last week.
Last week, there was an outage in my area. After the internet was restored, I noticed that it wasn't working as it used to. The connection was dropping every so often and when I ran speed tests, there was a lot of fluctuation with speed dropping from 80 mpbs to 0.1 mbps and so on.
Comcast sent over a technician who tested my equipment and determined the issue is related more to the source signal. When he directly plugged his meter to the coax outlet, he was getting speeds of about 100 mpbs instead of the 1200 mpbs he should normally see. He said his work was done and he would get back to me on the next steps.
Well, the problem seemed to work itself out, but today on Thanksgiving, there is another outage. Only this time, when internet was restored, the problem got even worse than before. My speeds are rubbish and the connection keeps dropping within 5 minutes and the modem restarts.
Any advice on what could be done besides waiting for another technician visit?
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