I called Comcast the end of August to change my bundle plan (2yr contract up) . I signed up for the triple play. Immediately I noticed I lost a some of my channels which was expected. I got my September bill and my bill did not change it actually went up form $208 to $233. Then I got my October bill and same thing. So I call Comcast and was told they have no record of me changing my plan to a new bundle. I told them something happened because I lost channels that I had prior to me changing to the triple play. They again told me they don’t see the change and there is nothing that can be done. I am beyond frustrated, I did everything I was suppose to and I get told too bad, not our problem. Not a great way to treat a 20 plus year customer.
... View more