Yes, terrible customer service. I also received an early termination fee when I canceled outside of my contract. I believe this was due to the rep extending my service for a "free" month, an offer which I SPECIFICALLY rejected and did not want, clearly stated this multiple times, yet he applied to my account anyway. He did not mention any early termination fee because I canceled service coinciding with the end of my contract. I also had to contact customer service multiple times to cancel because the first woman I spoke to told me she had put the cancellation through, but she lied and did not! I had no problems with Xfinity before this. Why was I cancelling in the first place? Because I moved into a home that is already being serviced by Xfinity. Nearly 2 months later I get a bill showing a line item for the "free" month he applied without my consent along with an early termination fee? Nope. And now I can't even view any of my account details or bills online?
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Incorrectly charged early termination fee and incorrectly billed for one month of service. I had to request cancellation 3 times. The first rep I spoke to told me she did cancel the service and it turned out she lied! I had to go back to customer service and speak to 2 different reps to even get them to confirm my service would be canceled at the end of the current service period. When they finally did confirm service would end, they did not tell me an early termination fee would apply (because I did not terminate early!). And now I get a bill that includes a charge & credit for another month of service AFTER I cancelled AND an early termination fee? I will not be paying this. There were no months left in my "contract." It was 12 months & I did not terminate it early. I have not been able to get in touch with customer service via chat or scheduled call or OR even view my contract. Correct this error.
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