I am coming across the same problem here. I have followed all the eligibility requirements to “unlock a device,” purchased the device In full outright, have already paid off my first full month’s bill (paid 2 days after cycle closing) and have been told I still need to wait the 50 days which is NOT clearly stated on XM’s own policy! I am traveling overseas soon and need to be able to use an international SIM card. Instead the reps have “graciously permitted” to use international roaming instead as a solution so I can pay exorbitant roaming fees?? I have tried multiple times and have yet to get any satisfactory resolution. This has been beyond frustrating and is not what I would have expected out of XM’s customer support. I am reading that some folks have had success in getting their unlock requests honored/expedited. Is there anyone that can help me with this please??
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