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About Gig8
since
10-24-2019
12-25-2019
Gig8
Contributor
36
Posts
49
Kudos
0
Solutions
12-25-2019
01:59 PM
4 Kudos
Do you really think that Comcast's actions are based on what is good for the customer instead of their profit, which has been so substantial that they could buy NBC? They will soon find out that customers will be leaving or greatly reducing their packages and costs. Customers who feel abused will find alternatives, in my case to stop watching tv althogether.
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12-17-2019
08:08 AM
2 Kudos
Precisely. That is how Japanese cars killed American cars. In the long run Comcast will be proven to be very short sighted.
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12-13-2019
01:24 AM
2 Kudos
Seems that Comcast is concentrating all the changes and bad news into a small window of time. I will not miss them when my contract expires.
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12-13-2019
12:23 AM
1 Kudo
Don't know CMT. It was TCM--Turner Classic Movies that was removed and needs the sports package. TCM has a club for annual cruises with celebrities, and an annual film festival in Hollywood. It has a cult following and appeals to those who enjoy all the old genres of film--drama, comedy, film noir, westerns, sci-fi, war films, musicals, Shakespeare and others from books, even silent films. As a Boomer, modern movies don't appeal to me and remakes of the greats are pale comparisons. When my contract is up I will get my news and music from the radio and hope to get some baseball games, too. Will miss TCM and the Major League Baseball channel, but Comcast will get no more of my money. I only watch 4 or 5 channels anyway.
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11-05-2019
10:04 PM
If you want to cancel your subscription, you had better do it within 30 days of being notified. Look into streaming services.
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11-05-2019
02:53 AM
3 Kudos
You can do a lot with $250 each month.
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11-05-2019
12:58 AM
They <Edited> won't even give you contact info for their corp hq. <Edited> Folks, it may be time for people to start reading again, learning to play a musical intrument, doing charitable work, meditating for spiritual improvement, corresponding with your friends, taking a college class, playing cards or chess with friends, etc. The intellect deserves more than tv anyway.
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11-05-2019
12:52 AM
2 Kudos
Your message says all that needs to be said, except to the regulators
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11-04-2019
06:36 PM
12 Kudos
Become politically active--demand direct competition between cable companies and better package choices so we don't have to subsidize unwatched channels. Pick one from each group, cafeteria style, total pay per view all channels, etc. Demand better contract terms, better notice terms (not to xfinity.com or on bill statemeents), arbitration procedures with each change notice, etc.
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11-03-2019
10:44 PM
1 Kudo
Read the part that says if you don't get advance notice, you can cancel, but read your bill statements and emails at xfinity.com, places you would not expect to find notices.
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11-03-2019
08:15 PM
<Edited> Check your bill statements to see if you got advance notice of the change. If not, you can cancel the service <Edited>
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11-03-2019
05:42 PM
2 Kudos
Oviously, if that is in my contract I missed it, but why would no agent refer me to that passage in response to my questions? Why create more frustration and bad will?
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11-03-2019
05:39 PM
1 Kudo
There has been at least one successful class action suit on the west coast regarding use of the X box. But the issue here is one of proper notification; with it, they are complying with the contract, even though that includes notices at Xfinity.com or on electronic bills which few bother to read.
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11-03-2019
05:36 PM
1 Kudo
Because the local and federal authorities give cable providers way too much power in their geographic monopolies. If they had direct competition with other companies, prices would drop and the choices would become more attractive, that is, you might not have to subsidize the Hispanic channels, sport channels if you don't watch them, etc.
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11-03-2019
05:33 PM
1 Kudo
Short term profit maximization is long term loss of profits when the customers leave.
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11-03-2019
05:31 PM
1 Kudo
Check your bill statements, hard and electronic, and emails at Xfinity.com to see if notices were given to you. If not, you may cancel per contract language.
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11-03-2019
05:29 PM
1 Kudo
Contract states cancelation may occur is no notice is received about channel deletion. Giving notice on electronic bill statements or at Xfinity.com is highly evasive. Where does it say that we must monitor the bills and emails there?
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11-03-2019
05:27 PM
1 Kudo
Only valid reason to cancel is for non-notification. My electronic bills did not notify me about TCM deletion but theree were notices about Stars, etc.
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11-03-2019
05:25 PM
1 Kudo
Notifications on electronic bills can be intendedd to evade the customer because who reads them if the bill amount is accurate. Who goes to Xfinity.com to read emails every month? Only real way is direct email to the customer .
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11-03-2019
05:19 PM
1 Kudo
My contract says that if advance notice is not given before a channel is dropped, the service (one or all?) may be dropped without penalty. The other option is to invoke arbitration but no support agent will tell me how to do that or how to get Comcast to do it. Neither will HQ at VP of Customer Service. Fortunately, I found an agent who understands service and he gave me the Sports and Entertainment package for free for 90 days while management hashes out the TCM issue (apparently a huge firestorm has erupted) (a charge with a credit). A key problem is that the notices for channel deletion occur on electronic bill statements at Xfinity.com, and I get no paper bills anymore. You have to have a reason to read your electronic bill statement if the bill amount is correct, so how would you know? I suggest that you try to get the 90 day free subscription because you will die before you know how to invoke arbitration.
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