About Gig8

If you want to cancel your subscription, you had better do it within 30 days of being notified.  Look into streaming services. ... View more

They <Edited> won't even give you contact info for their corp hq.  <Edited>  Folks, it may be time for people to start reading again, learning to play a musical intrument, doing charitable work, meditating for spiritual improvement, corresponding with your friends, taking a college class,  playing cards or chess with friends, etc.  The intellect deserves more than tv anyway. ... View more

Read the part that says if you don't get advance notice, you can cancel, but read your bill statements and emails at xfinity.com, places you would not expect to find notices. ... View more

Oviously, if that is in my contract I missed it, but why would no agent refer me to that passage in response to my questions?  Why create more frustration and bad will? ... View more

There has been at least one successful class action suit on the west coast regarding use of the X box.  But the issue here is one of proper notification; with it, they are complying with the contract, even though that includes notices at Xfinity.com or on electronic bills which few bother to read. ... View more

Because the local and federal authorities give cable providers way too much power in their geographic monopolies.  If they had direct competition with other companies, prices would drop and the choices would become more attractive, that is, you might not have to subsidize the Hispanic channels, sport channels if you don't watch them,  etc. ... View more

Short term profit maximization is long term loss of profits when the customers leave. ... View more

Check your bill statements, hard and electronic, and emails at Xfinity.com to see if notices were given to you.  If not, you may cancel per contract language. ... View more

Contract states cancelation may occur is no notice is received about channel deletion.  Giving notice on electronic bill statements or at Xfinity.com is highly evasive.  Where does it say that we must monitor the bills and emails there? ... View more

Only valid reason to cancel is for non-notification.  My electronic bills did not notify me about TCM deletion but theree were notices about Stars, etc. ... View more

Notifications on electronic bills can be intendedd to evade the customer because who reads them if the bill amount is accurate.  Who goes to Xfinity.com to read emails every month?  Only real way is direct email to the customer . ... View more

My contract says that if advance notice is not given before a channel is dropped, the service (one or all?) may be dropped without penalty.  The other option is to invoke arbitration but no support agent will tell me how to do that or how to get Comcast to do it.  Neither will HQ at VP of Customer Service.  Fortunately, I found an agent who understands service and he gave me the Sports and Entertainment package for free for 90 days while management hashes out the TCM issue (apparently a huge firestorm has erupted) (a charge with a credit).  A key problem is that the notices for channel deletion occur on electronic bill statements at Xfinity.com, and I get no paper bills anymore.  You have to have a reason to read your electronic bill statement if the bill amount is correct, so how would you know?  I suggest that you try to get the 90 day free subscription because you will die before you know how to invoke arbitration. ... View more