I recently got xfinity internet at my house - while the technician was here after installing he mentioned to download the xifinity my account app. I did so and when I attempted to log on it say "you are logged in but we are unable to access your account details. would you like to try again?" I click try again and the same message continuously comes up. The technician noted to try and log on through internet browers rather than the app - i did so however it takes me to a page that says "thank you for your purchase! We're getting your account set up. Check back soon to track and activate your services." - he replied try again in a few days. That was Thursday October 3rd. It is now Wednesday, October 9th and the same message is coming up when I attempt to log in on both the internet browers and the app. I have tried to contact support but when I try and chat support it says "I'm not sure about that. Would you like to search Help and Support articles?" and when I attempt to call it says they are unable to schedule a call with me.
Can someone please help me with this issue so I can access my account and email? I have tried uninstalling and reinstalling the app multiple times, I have tried resetting my password, nothing seems to be working to resolve this issue.
... View more