First I tried the day I received the email, 6/22/2019 around 6 PM EDT.
Then I tried one week after because I was thinking I tried to early.
After that I forgot about it. But this summer, we started to really use every rooms of our house and the wifi is dropping at different places. I tried again in end of august. That is when I finaly took the time to call the number from the error message which was without result after 1 hour on the phone.
I tried again before starting this topic, the 10/4/2019 between 5 and 6 PM EDT multiple times.
I just tried again at 2:14 PM EDT, 10/14/2019.
I have not receive any phone call from xfinity yet.
Thank you for looking into it.
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I did receive the email "Your home WiFi assessment is complete." telling that "Our results show that your coverage will benefit from a few xFi Pods. Three xFi Pods are available to you at no extra cost as part of your xFi Advantage service."
But when I use the link provided in the email, I end up with an error "We're sorry. Please call 1-800-Xfinity and one of our friendly and knowledgeable representatives can help."
But after over 1h over the phone with different service, noone can help me.
I have seen some users having the same issue.
After using the link from the email I land on a webpage "xFi Pod/3 Pack" with a link "Get Pods".
Then I have a screen looking up xfinity plan, checking price, checking availibility and finaly the error screen above.
How can I get the free pods I should be able to claim after the wifi assessment?
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