Just got hung up on by Tier 1 while transferring. Sick of these games. Been going on since September. I'm reaching out to Tom Karinshak now. Sometimes, that's what it takes to get Comcast issues fixed.
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I'm on the phone right now with Tier 1 in the Philippines and they aren't empowered nor trained to recognized nor fix this. Just keep asking to be escalated to Tier 2 or 3 to update the bootlog file with the new modem Mac address.
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