I know your comment was a little over a year ago, but that just goes to show the "progress" Comcast has(not) made. Like you I also thought the X1 system was good. I am pretty tech savvy so I have always been able to fix most issues that come up. About 3 months ago my internet starting dropping out every 20 for about 5 minutes then coming on for a few hours, or minutes, it varied until the process repeated. So, being me I tried to find the issue with no luck. After a long time on the phone, being tossed from department to department and each time having to explain my situation all over again, one rep told me that they flagged Bittorrent, the program, as Copyright Infringement and locked my service. I still don't think that was really the issue because if it was why did it not show up for the 15 previous reps who looked at the same info. Bittorrent in itself is totally legal, it is what is transferred through it that they say is Copyright Infringement, well I hadn't downloaded anything, other than the program. So assume that really was the issue, why? Why did their system allow that to happen? And why was finding the cause so difficult? Comcast's Phone service is TERRIBLE, the only saving grace of their customer service WAS their ability to send a tech out within a couple hours, but Covid has thrown a wrench in everything (not just Comcast) and it is exposing these "weakpoints" of many companies. The simple fact that the entire basically the entire nation's students are taking classes online, Comcast has their monoploy on the market and we have to sit here and deal with caps and all these other issues should be emabarrassing for the company. If you are going to have a monopoly wouldn't you want it to run as smooth as possible so there is no thought of disrupting said monopoly? Or at least be able to handle what you take on.
... View more