FOR CRYING OUT LOUD!! WHAT DOES A CUSTOMER HAVE TO DO TO GET THE SERVICE THEY'RE PAYING FOR?!
You'll have to forgive me for being dramatic, but my On Demand service has been giving me these error codes for 5 DAYS! I have spoken to 4 different Comcast phone reps. and tried multiple fixes and resets of my cable boxes, which do nothing but wipe out my channel guide and waste my time. I have also been advised that the issue would be "escalated" to a higher dept. and twice told that I should expect a phone call from a technician. Nobody ever called. Then I posted 2 messages in separate threads on this forum, hoping to get answers. I found some miscellaneous info. about On Demand functions which was not useful, but I received NO REPLY FROM ANYONE.
This is my THIRD MESSAGE regarding this issue. I DO NOT HAVE A TIVO OR AN X1 BOX. So, what is the problem? I'm tired of trying to be nice and I am not content to wait a whole month for an employee to address this post like some others. Soon several networks will be deleted from my channel line up, and I will not have access to their programming. I am completely disgusted with these repeated channel changes, technical glitches and the lack of attention to customer service, for which I pay a hefty fee each month (regardless of what the contract says). Anybody can make a mistake, but this is ridiculous. A piece of wire stuck on my roof would be more reliable, and less expensive too!
Explain where I am on your priority list now?? Certainly NOT number one as your company claims! When my contract is up, Comcast will be history.
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