I've had packet loss/packet delays and consistent ping spikes while gaming all year. Comcast hasn't been open to the idea that they're responsible. I've shown them the reports from a gaming router and then used 3rd party apps to show them while using their own router. They said none of those reports were from credible sources and I'm the only one complaining in my area. After sending reps to my house, there's nothing wrong with the equipment. I've used the same console and played the same games on the same servers in another state without any issues. What I'm saying is the evidence is overwhelming but Comcast continues to deny they own the issue. Is there a credible site I can use to pinpoint the congestion and get comcast to act? At this point they're charging me if they send someone out to my house again. Very frustrated.
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I’ve been experiencing packet loss since I re-signed up with Comcast last December. I had 4 service people out and all said it’s not related to connections around my condo. My upload, download and pings to the servers I’m playing on are all good. Since I went beyond my 30 days, I wasn’t able to leave Comcast despite calling and escalating multiple times. Now the packet loss has gotten worse. Online gaming is not playable. I believe it’s an upstream problem. There have been no reports of issues on these Microsoft Azure servers so they’re directly related to my ISP. I believe there’s a congestion point however not able to get someone to run those tests for me. If Comcast won’t provide a solution or troubleshoot further, how can I be held accountable for this contract? Please escalate and allow me to switch ISPs. I paid twice as much for this service to play multiplayer games and cannot play anything competitive until I switch ISPs.
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