@jmw10j @KDACE99 Same thing happened to me a couple of weeks ago. The problem was the outside line, tech needed to replace a part. No one told me I'd be charged $70 to fix their own equipment. Only found out when I received the bill last week. Called and the rep argued with me that they should be able to charge to fix their own equipment. Almost gave up but gave it one last try tonight. Messaged Xfinity through their Facebook page. The rep said he is giving me a $70 credit as well as an $11 credit for having to use additional data on my cell phone while my internet was down (almost a week). I would recommend trying that avenue to get a refund! They seem more interested in helping and making their customers happy than calling on the phone. Good luck!
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