I recieved a cold call to upgrade my internet to faster speed and streaming services with a "30 day free trial" under the premise of it being "risk free." Less than 24 hours later, I realized my TV is too old to use the streaming service, so I call back to restore my account to the way it was.
Low and behold, I can only get my old service at a higher price. The rep's arguement was that my service was changing to a higher price in a few months anyways - one said it was 59.99 (which I think was the correct one), but a different rep insisted I would be paying 74.99 (clearly a lie to get me to agree). How is this a risk free trial?
8 representatives and almost 2 hours later, they kept me at a higher price with the same service but agreed to credit my account the difference the remaining months would have made.
If my account was going to bump up to 59.99, why not market the "upgrade" as having more services for upgrading earlier rather than misleading me and loosing absolutley all my trust from any Comcast/Xfinity representative? It was extremely frustrating for me and the service reps who have to follow their company policy in explaining their backwards sales tactics.
Now we are where we started, with so much of my time and your reps time wasted. Comcast/Infinity also lost 100% of my trust. I feel bad for the next cold caller.
Common sense is not that common it seems.
Is this seriousy the standard sales process?
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