This is exactly right. If they have
I can login but can't do anything within my account; I get an error message or a blank page. It's the same issue that everyone in the forum posting something to the effect of "communication error", "can't access account", "can't edit account", etc. is referring to. It's been going on for months and when a Comcast employee finally responds to one of these posts, its through private messages, so I have no idea what the fix is. Clearly, Comcast isn't too concerned about it but it is certainly poor customer service and beyond ridiculous that it's been going on for so long.
You are 100% right. They just don't care and are content so solve problems for individuals one by one for the rare few who actually complaign while late bill payment fees mount for those who aren't able to login and pay. If there is a fix it would be really easy for them to post in the threads after the issues are resolved explaining what the root of the problem was and how it was solved.
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Absolutely ridiculous that the website of a cable and internet provider is such a barely functional disaster. I'm not gonna waste more time complaigning about how terrible it its because I'm sure you all know already and just don't care. I just need some help actually viewing my account information and viewing past bills. This has not worked for me anytime I've tried it in the last couple months other than when I set up auto pay a long time ago. I shudder to think of the late fees I'd have accrued if I hadn't set up autopay thanks to this website.
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