Soooooo... I have been a customer for quite some time. I pay for the top triple play package. Cinemax was included in said package. Apparently, in June it was removed from packages, without me being made aware. It was also substituted with an inferior option, something called Hitz, which is like Netflix. I called in to see why I was being denied access to cinemax and I figured all that out. First guy tells me Hitz is valued at 5.99 per month and I noticed cinemax was offering me a subscription for 12.00 per month. How can they just switch you to an inferior service with no refund, or reduction in price, or heck, a phone call? That's not even the best part. I escalated up to a supervisor, who began to tell me how great cinemax and was really relating to the issue. I just about got over it. I said, "so in the next few months it's possible they'll clean up whatever issues they are having putting it in packages and I might get it back?" He proceeds to TRY AND SELL ME CINEMAX FOR 12.00 PER MONTH, AND OFFERS ME THE FIRST MONTH FREE! This infuriated me. What the heck is going on Comcast? HOW DARE YOU?!?! Do I need to jump ship and head to FiOS? I mean seriously. I'm furious!
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