After moving my service to new apartment internet connection was not working with the coaxial connectivty inside the unit. After calling xfinity customer care , they had sent technican .
He tested with his equipments and it was not working , finally figured out that cable was cut from outside the building and not reaching the apartment unit. After fixing xfinity charged me 70$.
Just need to know am i responsible for the cable cut that had happned outside my building ?
Can anyone from xfinity respond to this ?
Called customer care many times no one has answer for this. They made my call to move back and forth between billing and technical departments.
Whenever we buy xfinity service , they should ensure that service is reaching the unit. Setting up that service inside unit is our responsibility .
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