An Xfinity supervisor came along with the technician to the house in the 4th visit.
I guess he used his brains an realized that the problem had to be elsewhere if the previous techs could not find anything wrong inside my house. They did some troubleshooting and found out the problem was in the amplifier a couple of houses away from mine. Apparently, they did not know that my neighbors were also complaining about the same issue. If they did, they would not be looking for the issue inside my house.
Anyway, they replaced the amplifier and the problem was fixed, After almost 4 weeks of aggravation, the problem was fixed and both TV and internet work well.
To add insult to injury, Xfinity billed for the tech visit, which they can do if the problem was inside my house an not on their equipment. This took another unpleasant and long interaction with Xfinity "WONDERFUL" customer service.
... View more