Xfinity keeps asking me to reactivate my internet service once every month. It also keeps charging me for the modem which I own and every time this happens, I had to contact the customer support to remove the device (as it my own) and adjust the bill.
Its really annoying to keep repeating this process every month. Any idea why this might be happening?
I guess is that there could be some problem with the provisioning of my modem.
Note: This started happening since the day I signed up for a new annual contract after my old one expired.
Really appreciate any help in this regard.
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