A drunk driver destroyed the utility pole connecting to our house over this weekend (2 days ago). Both power and internet were disconnected. A new pole has been placed in and power restored, but the internet cable connecting to our home remains severed. An xFinity technician has already been out to our home yesterday and confirmed everything above, and said that he would put in a another ticket for the construction team. I cannot get access to any xfinity hotspots around the area either.
I'd like to know the following:
- When would be a reasonable estimated time for a construction team to come by and reinstall the new cable (days? weeks?)
- Is there any method that I could get an update of when a construction team would be coming by?
- I notice that on the outage map that no outage has been reported in my address, should this be included?
- For localized outages that may potentially last a while (several weeks? months?), is there any reimbursement for lost services during that time?
I am concerned that our xFinity internet service will not be restored for a long time and I would like to plan accordingly. Thanks!
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