I am receiving Error Code VM-16 and am unable to use On Demand. I received this message yesterday but could not trouble shoot it until today. I did not see the code in the list of codes posted on the Comcast website and am using the link provided on that site to describe my problem.
Although I did not find trouble shooting information on your website I unplugged the box for at least 5 minutes. That did nothing. The code still displays when trying to access On Demand. What is the next step?
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