Hi, I moved to a new apartment in May 2019. I transferred my Xfinity services from the old apartment to the new apartment. I called the Xfinity customer care to transfer the service. They said the service has been cancelled in the old location and transferred to the new location. I called them again as my internet wasn’t working in the new apartment and to make sure that they cancelled the service in the location. After a week and many calls to the customer care I finally was able to use the internet services at the new apartment and also the Xfinity customer care agent confirmed to me that the service has been cancelled in the old location and I will no longer be charged for the old location xfinity service anymore. After 3 months, Xfinity customer care agents call me and ask me to pay $180 something because the internet service has never been cancelled in the old location. When I tried explaining this to the customer care agent, she was rude and demanded how I should pay the amount. How can I resolve this issue? I am willing to take a legal action on this because I'm having to pay for something that wasn’t my fault, even after the cancellation confirmation and also I feel like I am being scammed.
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