I've just done some testing. If I create an email with the Xfinity app on my phone it behaves the way every other email program in the world works, i.e., WYSIWYG. As we all do, If I have a long sentence or large paragraph, I just keep typing, and let it word wrap when the number of characters gets too large for the current viewport. When I am done with a paragraph, if I hit the return or enter key once, the cursor goes to the beginning of the next line, with no vertical space between the new paragraph and the last one, which leads to no clear paragraph break. In order to get a one-line space between the paragraphs, I have to hit the Enter key twice. And when I am done, the recipient sees the same paragraph blocking as I see when I create the message.
However, if I type the same message using any browser on my Windows PC and the Xfinity mail application, the message blocking still looks the same when I create it, but when I, or anyone else, opens the email message, my single Enter keystroke has put two line feeds in the message, and my double Enter keystrokes to get the desired one-line space between paragraphs, has been magically converted to 2 x 2 = 4 (four) line feeds in the message going out. Which totally screws up the desired blocking of my message.
I find it amazing that the Comcast experts refuse to get it. They all insist that either this is the way it is supposed to work (all of us on this forum would argue otherwise), or that if we want an application that handles email correctly we shouldn't look to Xfinity, but to any other mail client in the world. If this is the way it is supposed to work, why does it behave differently depending on if you are composing your message on a PC or on a cell phone?
It is interesting that this discussion has been going in one forum thread or another for at least 18 months, and in most cases, once it becomes apparent that Comcast isn't going to help us or give us straight answers, "Expert" Latoque shuts down the forum with the statement: " With that, I'm closing this thread as it has played out its usefulness. " Usefulness to him, perhaps, but not to the increasingly frustrated Xfinity customers who are only trying to get Comcast to recognize they have a problem and make an honest effort to fix it.
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