I had an xfinity account over a year ago in one location, did not need one this last year, and now have a new address/location that I am having service installed at (scheduled for less than a week). However, when I go to my account, it identifies it as locked and I cannot look at any information (such as installation, my plan, etc.). It is noted that I cannot make changes to this account and to please contact the owner (me).
Will this locked status/inability to do anything with the account be changed when the installation occurs, or how can this be fixed? Any information would be helpful.
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