So I lost my service today (internet, phone and home security). Called Comcast immediately and can't have a tech out for 2 days. Was outside after and figured it out something must have happened to line due to install of basketball hoop. The only problem with that is there were markings and flags by Comast at the street, barely visible markings further up toward my house, but no markings in the area where the hoop was going (which was flagged). I then called back to let them know that part of the story. No change in appointment, the only flexibility is being wait listed, which is close to impossible in a household where everyone works.
I guess my question is how can there be no other way to help. The good business I know who rely on customer service work late to handle customer service situations. I am not sure why there can't be typical 8-4, 9-5 days, but staff/techs on call to help with emergencies and/or issues that arise from provider error. Seems like a simple solution.
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