Hello, Mackie57, welcome to our community! You can view our credit policy here under section 2(h): https://www.xfinity.com/corporate/customers/policies/subscriberagreement?pc=1.
I'm sorry to hear about the inconvenience this has caused and will be more than happy to submit your feedback!
If you feel as though this was a fraudulent situation and the credit inquiry was not pulled from your account, I would be more than happy to research this further with you to ensure a resolution is found. Please feel free to send me a PM with your first and last name to get started.
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
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