Hello, stevews! Thank you for reaching out here. Pulse dialing can be enabled on some modems, however, this would not work with our newer modems. I'd be happy to check on the account with you to see if this is something we're able to do! Please feel free to send me a PM with your first and last name to get started.
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
Timothy_karpin, are you able to explain a little more about the issues you're running into? You are only able to use the phone when you plug it into the splitter?
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