I became an Xfinity customer in May of 2017 and carried and expanded my service with them for 2 years until recently purchasing a new home 10 minutes away. I contacted Xfinity to change my address only to find out they do not service my new home area.
I reluctantly switched providers to a competitor. A month and a half later I receive a bill for $160 early termination fee - WHAT? How is it my fault Xfinity doesn't have service in my new residential area?
I called and spoke with a customer service rep who requested the fee be removed with the finance department who of course denied the request. Clearly Xfinity cares more about their wallet than they do customer service.
Make this right Xfinity....change your policy or expand your service range. #poorcustomerservice
... View more