For five days now I have been receiving an error message when trying to open Xfinity stream on my Roku ultra or my iPhone. The screen on my Roku says welcome this device can only access Xfinity stream on your in-home Xfinity Wi-Fi. Use the app on your smart phone, tablet or laptop to watch on the go, anytime you like. I am connected to my in-home WiFi, I have even connected directly to my modem. I haven’t made any changes recently and have had no issues until now. I own my own modem and router. I have called customer service 3 times and at least an hour and a half each time and no one can tell me why this is happening. They tell me I am experiencing an outage and it will be resolved the next day only it hasn’t been resolved. Last night I was told that in order to use the Xfinity Stream app that it is now REQUIRED to rent a modem from Comcast. Please help me figure this out.
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