Xfinity support was unwilling to send a technician without me contacting my Modem manufacturer first. The manufacturer (Netgear) wanted to charge me money for support service to RMA the modem (which I already figured was not at fault given my continued monitoring of logs on my PC, router, and modem), so I opted not to do that based on the response on this forum. ATT customers in a neighborhood forum in my area mentioned that ATT had informed them of widespread signal issues in our area (similar details from Xfinity were not offered to ME even though it sounded like the same problem), so just waited it out. I have now been 121 hours without loss of internet after doing NOTHING but wait, and have not been contacted at any time by Xfinity of any issues that existed that were repaired.
Honestly I am very disappointed in the level of details that I were provided by xfinity and at no point did Xfinity attempt to inform me of ongoing issues when other ISPs were apparently very forthcoming.
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This was a line dropped to my brand new house back in 2015 and there's really nothing on it other than my Modem, no splitters that I remember but I'll look. Either way it sounds like that I need to have a technician out here to address the signal issues and maybe check the line out to the street. Thanks for confirming my suspicions, I was worried I had equipment problems.
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