Recently called into customer service to add a channel lineup. I was told by the customer service rep that I could lower my bill by changing to a 3 feature bundle (internet, tv and phone). I asked the agent 3X if anything would change in my account or channels. Agent responded that all would remain the same and I would save $10 a month. I went ahead with change against my better judgement. Come to find out that price given did not include Premier channels (which were included with X1 Premier Double Play). I called customer support after finding none of the premier channels available. I was told they’re a $50 a month add on plus tax. I asked to go back to my previous plan. Was told the plan is now “unavailable”. I am now back to my original services with a $30 a month increase. Completely deceptive practices by Comcast. FCC complaint is next. Long time loyal resident and business customer. FCC fines do not change the deceptive business practices of this company.
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