My apologies for the delayed reply. The CL14 and CL17 could be also Tivo error messages. If you have Tivo - as of 6/25, we made the decision to remove the Xfinity On Demand app from TiVo devices because the platform uses outdated technology that can't be updated and is therefore susceptible to security breaches. The decision to remove the feature was made in close consultation with TiVo.
If you get CL14 or CL17 on your X1 box - the error messages indicate that there is no interactive connectivity to XFINITY On Demand system and cannot communicate back to the network.
The VM-16 error message has been removed and customers should not see it. It indicates the issue with the Metadata and problem with the backend server.
If you get any of these messages on your X1 box, we have to check each account individually. In order to do that, we ask to send a private message so we can pull up your account information.
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