Hey, jav6joev I did notice other people post about this issue (numerous times in fact, and I apologize for adding to the mess and clogging up the board), but I was hoping to avoid a phone call if possible because my reception where I live isn't the greatest. It looks like I might have to just deal with it and give them a call anyway. Thank you for your help. I really appreciate you taking time out of your day to respond to me.
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Hi, Thank you for reading my post. This is my first post on both this board and forum. I became a Comcast Xfinity subscriber in July 2018. I had issues accessing my account information both on the browser and in the Xfinity Apple app. Foolishly, I thought that the issue would resolve itself on its own. Now, 11 months later, the issue still persists. When I log into my account on the Xfinity website, I am logged in as expected. However, if I try to go to "My Account" or "Shop/Upgrade," then I am unable to continue. If I go to "My Account," then I am greeted with the following error message:
A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later." If I go to "Shop/Upgrade," then I am greeted with the following error message:
The credentials you have entered are invalid.
Please check your credentials." This is agitating because I would like to update my payment method and have had no luck with it. I would rather not speak with a live agent on the phone if possible, but I will if it's deemed necessary. I can provide any necessary requested information at-will. Thank you very much for your assistance today.
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