B"H Record your phone conversations so that you have proof if you need to get help. Analyze every single contract on line that you sign carefully. Realize legal implications of every click you make on their site or from emails they send. Get name of customer service reps. Their processes are automated, and information they give may be misleading but you have to read the words carefully because if you make a conclusion from something that is not specifically stated they have something to rely on. It seems that different departments have different information levels; it is not like any employee can look at your account and tell you what is happening. For example, there may be a bounced payment, but they may not be able to see it. Even their financial department may not be able to see it, even several days after the bounce, so you have to call back again and again - but as they are automated and looking to grow, even if you reach someone who sees that there is a bounce on your account, and you want them to stop attempting to charge the acount and thus incurring more bank charges which will deplete your bank account, they can't because their system charges three times and it can't be stopped. So, before submitting an electronic check you have to know all the conditions. It is a mass-produced program and they are looking to grow, so an individual's story is not likely to mean anything. Signing into any online contract means that one is buying into undisclosed financial responsibilities. This is the only way, it seems, in today's market, that they can offer consistent and wide ranging services at an affordable price. One would want to contact the BBB, but there are not many Internet providers and it seems that for the price this type of customer service may be all that they are capable of.
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