On my end, I replaced my DVR, deleted all recorded programs from the Cloud, and had to go through and cancel all the scheduled programs that were no longer active. The techs replaced a couple of line connections. They also did some behind the scenes fixes after consulting with techs on some special employee-only forum. I don't really know what was done on their end.
Tbh, I can't say exactly what "fixed" the issue. Whether it was one particular thing, or all of them, or something else entirely. I also can't say exactly what caused the issue in the first place. It could have been one thing or multiple things. Between tech support on the phone, the techs that actually came to my home, and people at the xfinity store, I've heard multiple differing theories.
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Pretty pathetic @ComcastKenF that I couldn't even get a response from you or other Comcast employees concerning this issue when I specifically tagged three of you almost two months ago. I wrote two paragraphs and asked for direction on how to pursue a resolution and from whom - and I received 0 response from a Comcast employee. But, someone writes a single sentence yesterday saying that they're experiencing the same issue and they get a response within 24 hours.
Thankfully, with some help from the techs I was finally able to fix the issue even though it took several weeks.
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Having the exact same issue as @tightwadguy detailed up above. This started for me only about a week or so ago. As soon as the recordings on the cloud hit 100% not only is it deleting the older recordings there, but also on my physical X1 DVR as well, even though it is currently only at around 14%. Had a couple techs come out yesterday to look into the issue and they also couldn't figure it out with the assistance of their own tech support/engineering "app/forum". They even witnessed first-hand, recordings being deleted inbetween re-booting the DVR. I've been monitoring the Cloud and physical DVR tonight and verified that newer recordings are still removing older ones on both platforms even though there's still plenty of room on the DVR itself.
I've seen several responses from Comcast employees ( @ComcastChe , @ComcastKenF , @ComcastAlly , etc.) on various threads stating that this is a known issue, there is a national ticket, and that a fix has either been pushed out or is in the process of being pushed out, but considering this is still an issue for me I'm dubious of any claims of the issue being "fixed". One of the techs that came over yesterday requested I call him back in a few days to see if there have been any further developments, but I'd also like to add my account to this ongoing support issue/investigation here. Is there a specific Comcast employee on the forums that would be best to PM with my information?
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