After seeing promotions for lower rates, I called on May 28, 2019 to change my plan (same plan just cheaper). In my initial call, I was told my concern/request would be forwarded to a supervisor. I was to wait 48hrs for a response. I have not received any such response.
I called again today at 4:51pm and spoke with a representative (that stated there were no notes on my previous call in the system) who attempted to resolve by placing me on hold and speaking with Customer Solutions team member who "informed" her I was only eligible for a $20 reduction in price. I informed the rep I would like to speak with a supervisor. I was placed on hold for over 45 minutes (although rep checked in periodically) waiting for said superior. Ultimately, the rep discoonnected the call at 5:53pm. There is still no resolution.
How can I get this taken care of expeditiously?
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