I followed their directions fir return exactly as given to me. The man at the counter said I'd get an email receipt. I did not. They agreed last month that it's their problem. They said they would fix it. They didn't. My account shows their modem. Two seconds with tech support would show them it's not and hasn't been for months. They will either bill me for eternity or charge me for the gateway (a Cisco so old it's no longer supported by Cisco). I have no choice but to pay and report it stolen since they haven't fixed it. I'm guessing 5 minutes after the police make a call, the RG will be found. I doubt he stole it too. No one would steal one when 100 bucks and Amazon will get you a current one (I went with Netgear and Google WiFi). After a phone call today I'm told (and can verify online) the RG rental is being canceled and the over payments credited (unverified) next cycle. But that's what they told me last month too. I'll let you know if it solved the problem. What would you have done in my position?
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Returned gateway to service center. Waited the 45 days. Chatted with human (copied and saved chat). Given ER ticket #ER049049407 told it was queued to be fixed by 5/16/19. It wasn't. Paid another month. My solution? Report comcast employee to Davis Police for theft. I'd better hear from someone TODAY.
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