Thank you for the reply -
You quoted "must port an existing phone numbe"
--- it's confusing, that's probably why your people recommended to upgrade and use the same phone # to qualify. Also during the holiday seasons, all vendors/retailers had a minimal $200 instant phone discount/rebate for the same phones. So I never thought your promotion has some strict/additional condition attached.
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During that period, all vendors include Samsung itself offer $200 or more discount for the Samsung S8 and S9 phones. Xfinity mobile offered $200 prepaid card for Samsung or Iphones, so I bought a S8 to upgrade my old phone, I even chatted with them to confirm about my eligibility.
So far there is no prepaid card, so I called them, and was told the reason I didn't get the card, is because I used my old #, to my impression, there is no place (not like their current $250 promotion), I must transfer a #. If that's the case, I can buy I-phone or Galaxy from any other vendors who had the instant discount, and then port my xfinitymobile #. How is make any sense? Nobody will spend $599 for a S8 phone during Thanksgiving week. I feel I was deceived .
Can somebody from Comcast post the original promotion terms, and explain to me? since I misplaced my printout about the $200 promotion, and the order receipt when I placed the order online.
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