I recently moved to a new apartment and decided to bring my service with me to my new place. I have my own modem/router and I did a self-install at my last place and did not have any issues. At my new place I got everything plugged in and tried to activate service but kept getting an error message saying “we’re unable to locate this device”. I called the support line multiple times and spoke to people who couldn’t figure out what the issue was. They scheduled an appointment for someone to come out and look at it (which i didn’t want to do, because I don’t want to pay $50+ for it). Two hours later, I was finally able to get the activation page to work and my service was activated. I was able to browse and stream and everything was fine. My account page said my service had been activated and I received an email confirming the activation. I called the next day to cancel the appointment since it was no longer needed. Two days later, my network stopped working. When I tried to log in to the network, it redirected me to the activation page and wanted me to activate my service. Didn’t make sense since my service had been active for 2 days with no issues. I started receiving an error that said “we need to take care of a few things before you can activate your service”. WHAT? Sure enough, my account page now said that my service was pending activation. I have spoken to support multiple times this week, and nothing has been solved. Hours spent on the phone with no solution. I’m seriously considering eating the $110 early cancellation fee to cancel this contract and switch to MetroNet. This is a major headache and I am tired of dealing with it. The support line and people at the xfinity store have been no help at all.
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