Hello! I have recently been having some internet issues. In the span of around 2 months, I have had around 2 Comcast Technicians and 2 line burying crews. I am not sure why my internet is devoid of any permanent or long lasting solutions. My internet the last 3 days has been acting strangely. I usually have 150mbps+ download speed and 10-12mbps upload speed, but randomly, I have gotten 20-25mbps download speed and 5mbps. It keep fluctuating from those extremes. In addition, my internet consistenly has sessions of episodic disconnects. My Arris Surfboard SB6183 would light up appropriately and function properly, and randomly, it would lose its downstream, upstream, and internet connection lights and only the power light would be lit. After it disconnects, it flashes all 3 of those lights, then flashes the downstream light, and if that connects, it moves down from there. Afterwards, it would work properly for around 5-15 minutes before disconnecting again. Sometimes, the modem fails to get any signal from the downstream and upstream channels and will continue to blink in a loop. Other times, it will not properly bond so the blue light that is supposed to show for the downstream and upstream channels shine green instead. It gives me internet but at significantly lower rates than I pay for.
The past two technicians have helped, but it would always fail again. The first issue had an easy, surefire solution in which the first technician replaced a line outside. After that, my internet worked properly without any disconnects for almost a month. I am not sure if this is relevant, but the service box connecting the line to the house and the line itself was exposed to the open and a lot of rain for around 2 weeks. This was mainly due to poor work of the line burying crew. After I started to see disconnects again, I scheduled another appointment. The second technician came and couldn't pinpoint a problem and said that everything is fine. However, he did cut off some of the tips of coax cables inside the home because he said they were too long. He also did something outside, but I couldn't exactly figure out what he did. The internet worked properly after he left for around 2 weeks.
Now and the past 2 days, I am back with internet issues. I have tried every basic trouble shooting tip you get when you call customer service. Thanks for any assistance.
... View more
I have been struggling with a single problem for quite a while (2-3 years) which is my internet constantly losing its connection. Their isn't even a general trend other than the fact that it happens almost everyday. I have contacted customer support and gotten a new xfinity modem to see if it would help. As you can see, nothing has changed.
I can be watching Netflix or YouTube and then the video just starts buffering and then stops working. I can be working on homework or studying and the same thing happens. This also happens when I am playing online games which is when it gets really frustrating. I look at the modem's lights and the us/ds connection starts to blink which turns the online light off. Then, after maybe 10 minutes it is back to normal but the time really varies. It can take a few minutes or it can take a few hours. However, maybe 30 minutes or a few hours later and it disconnects again.
I have looked at the forums for solutions but they are quite confusing and usually don't apply to my situation. I have also added the downstream and upstream information to see if that would help with conclusions.
Do any of you have any ideas as to what the problem may be?
... View more