Thank you for the definative answer. Obviously, it's not what I wanted to hear, but one of the questions I specificaly asked when I called Comcast support 4 times. I asked if the box would work with the gateway in bridge mode, and got a variety of totally off-base answers or going off to check and then being hung up on. 2.5 hours of time wasted; I should have posted here first. So seriously, thank you.
With the Comcast Gateway, if I were to swtich it back from Bridge mode to regular (Gateway?) mode, can I enable ONLY the 5Ghz band? I don't want the 2.4Ghz wireless stomping on the same channels that the mesh network is using.
Also, is there an option for a DMZ IP, so that I can pass all ports through to the Amplifi router? We have IP cameras on the property that we want to be able to access when not at home.
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I recently upgraded the wireless system in the house to an Amplifi Mesh system. I had Comcast put our Xfinity Gateway into bridge mode, as the Amplifi system is functioning as the router. We connected the Wireless TV box to the new Wireless SSID, using the WPS button on the bottom, but since then, it does not show live TV.
Main DVR is model PX001ANM.
Wireless box is PX051AEI (Xi5-P)
Wired (coax) box. (didn't check the model)
The main DVR can play live TV and play Netflix. The other (third TV) box is wired with a coax cable wire, and that one also works fine. Only the wireless box does not show live TV. As others have described in this forum, it starts up, can display the guide, youo can change channels, but just shows a black screen once you are on the channel. No picture or audio.
The wireless box is connected to the wireless network, as confirmed by the Amplifi app showing the connection, data transferred, WiFi frequency (5Ghz) and signal strength (90%). Netflix and Amazon video both work fine on that box, which also confirms a proper connection to the internet. Data streams for Netflix and Amazon average about 9Mbps, which is as expected. Only live TV does not work.
Here is what we have done so far:
Restart the TV box using the menu
Restart the modem and router
Power cycled the TV by unplugging it
Reorient the TV box to ensure optimal wireless signal.
Call comcast 4 times, only to be hung up on 4 times in a row.
What are we missing?
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