I'm asking anyone (assuming thousands of X1 users out there) to measure how far their IR signal will go to see if it's just a Comcast piece of garbage in everyone's hands or if mine is uniquely hosed (which it has been since I got it last year).
I have had the X1 system since it beame available in the Houston Market. 16 feet is more than I have ever used my remotes. The only suggestion I can make is to try brand-new batteries and see how far they can control your X1 box.
have you located the 'window' for the IR receiver on your TV? be sure nothing is in the way like a sound bar or other device. be sure to shade the 'window' from sunlight (washes out the IR signal). use a soft dry cloth to polish the window? use a light to examine the window. is there anything smeared on it?
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